Team
Training
Sales training for teams has been my bread and butter for the last 30 years. Over that time I have honed and developed a series of courses to develop your sales potential, from targeting the corporate market to sales management and planning. Beyond sales I help develop successful conflict management techniques and how to keep your customers happy.
Sales Training Courses
Whatever the needs of your organisation, I have a range of courses available to work with team members to enhance or encourage existing skills to reach their full potential.
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Roll over the courses below to learn more....
Foundation Sales
Training
Aimed at staff from all areas of a facility. Everyone has a role to play in the customer journey and service delivery. This session is about building confidence, a can do attitude and introduces simple and effective steps to the enquiry process using supporting tools.
SELLING TO the CORPORATE market
Aimed at team members who have a role to play in building existing relationships and finding new companies to work with.
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EFFECTIVE
LEAD
GENERATION
Aimed at team members who have a role to play in building leads and generating more enquiries. Takes attendees through planning strategy and multiple ideas on how to find new leads without a big budget.
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Successful Conflict Management
This is aimed at staff at most levels. However so far those that have taken the course have been on the senior management to duty management levels.
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Keeping your customers happy
This course is aimed at all staff and particularly frontline. The course is about marginal gains and every little change or improvement to attitude, and service making a massive difference to your customer’s experience.
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Simple Sales management
& Planning
Aimed at those people who have a proactive role in ensuring not only sales process steps are in place buy guiding teams to targets, set internal activity plans in place and tasked with tracking and understanding how they can guide their facilities to monthly sales success.
Online Training Courses
Distance learning and the opportunity to learn at home could be your preferred way to take on new skills. These pre-recorded courses are cost effective and a valuable way of delivering consistent training.
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Each short, sharp session is designed to give you thoughts and insight that you can put into practice without delay.
To add further value each one of these pre-recorded sessions comes with 30 minutes 1-2-1 follow up via zoom.
Team Course Contents
Below are more details and the course content for each of my team training courses. If you need more information or would like to discuss prices and booking, get in touch and I'll be happy to discuss options for your organisation.
Do you need something more specific? Each course can be adjusted to meet organisational needs, just ask keith@yoursuccesssolutions.com
The Foundation Sales Training course is aimed at staff from all areas of a facility. Everyone has a role to play in this important aspect of our customer journey and service delivery. This session is about building confidence, a kind do attitude and introducing simple and effective steps to the enquiry process using supporting tools.
Course content:
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How to build rapport
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Understanding and using your communication skills
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The importance of getting to know your customers
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Appointment handling – Through telephone and face to face enquires
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How to carry out a Needs Analysis
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How to carry out a simple show round
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Presenting prices
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Getting people started
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Asking for referrals
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Simple follow up suggestions
My Selling to the Corporate Market course is aimed at team members who have a role to play in building existing relationships and finding new companies to work with.
Course content:
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What is corporate membership?
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The benefits we offer local employees
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How to find new companies to contact
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Working with existing corporate clients
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Meeting with potential corporate clients
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Managing your company contacts and growing your enquiries
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Ongoing company contact strategy
Aimed at team members who have a role to play in building leads and generating more enquiries. Taking those attending through planning strategy and multiple ideas on how to find new leads without a big budget. An opportunity to consider and implement which of the ideas discussed will best work at each facility and how this could be implemented are put into a plan before concluding the session.
Course content:
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Your monthly strategy
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Targets and accountability
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Keys to gaining customer referrals
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Encouraging previous customers to return
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Lead generation in your local area
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Planning and execution
The Successful Conflict Management course is aimed at staff at most levels. However so far those that have taken the course have been on the senior management to duty management levels.
Course content:
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What is conflict Internal & External
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Recognising and using Body Language
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Reading a situation and working with your team
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It’s not all what you say, so what did you hear?
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Using positive vocabulary
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Top tips for conflict management
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Making challenging phone calls
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Follow up and feedback
This course is aimed at all staff and particularly frontline. The course is about marginal gains and every little change or improvement to attitude, and service making a massive difference to your customer’s experience.
Course content:
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What do you love about your organisation?
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Some customer stats and their importance
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What is good customer service?
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Our customers journey, mission, aims and objectives
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It’s the little things that count
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Adding value to each visit – Your knowledge is power
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Communication skills
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Telephone etiquette tips and suggestions
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Knowing your customers
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Helping with uncertainties
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Increasing customers visits
My Simple Sales Management & Planning course is aimed at those people who have a proactive role in ensuring not only sales process steps are in place buy guiding teams to targets, set internal activity plans in place and tasked with tracking and understanding how they can guide their facilities to monthly sales success.
Course content:
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Quick Tips on outlining objectives and goals
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The Importance of simple things
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Planning techniques & getting started
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Revisiting our enquiry process both on the phone and face to face
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Simple lead generation ideas and planning
If you can’t find the right course then let me know. Often I can build a course specific to your needs or perhaps suggest a different way to acquire the skills you are looking to develop. Always happy to help. Call 07917 858060 or email keith@yoursuccesssolutions.com
Online Course Contents
Below are more details and the course content for each of my team training courses. If you need more information or would like to discuss prices and booking, get in touch and I'll be happy to discuss options for your organisation.
This course is designed for those working in leisure facilities and health clubs and are required to carry out facility tours to potential new customers.
What you will learn
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An introduction to the basics of selling health and fitness memberships from site. Anyone who has a role to play in enhancing a potential new customers experience, when they are considering joining will benefit from this course.
Course benefits
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Learning a sales process that removes the selling from sales
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The ability to know and ask the right questions
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Ensure all on site membership enquiries are maximised to their full potential
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Improved confidence
Once you purchase this course you will be emailed your login details to access our training partner website.
During office hours this will typically take up to 15 minutes, outside of office hours please allow up to 2 hours.