Team
Training
Full day or half day sessions. Leading & managing, selling, working as a team or developing relationships with customers there are over 30 training courses available to be delivered. Below I have highlighted the most requested sessions but if you have something more specific in mind please ask. With over 3 decades of experience I will have the training you need.
In person Training Courses
Whatever the needs of your organisation, I have a range of courses available to work with team members to enhance or encourage existing skills to reach their full potential.
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Roll over the courses below to learn more....
Easier sales & selling
This session is about building confidence, a can do attitude and introduces simple and effective steps to the enquiry process using supporting tools.
Delivering fantastic customer service
Aimed at team members who are customer facing. This session aims to add consistency across the team using fundamental service skills and attitudes while building the energy and enthusiasm to deliver your core standard values.
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Managing & Leading yourteam
The difference between managing and leading can be an important skill to master. During this session we look at identifying the two, how to use them and how they support the energy and performance of your team
Successful conflict management
This session is developed for team members at multiple levels. Looking at strategies and communication to ensure a more harmonious working environment for team and customers
Finding & maintaining your motivation
This full day session is aimed at team members at all levels. Motivation can be a very personal skill set when you aim to understand what motivates and why. When you then look at how your Motivations can enhance your team and organisation the session switches to working as a team to ensure new and improved motivation and results.
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Keeping your customers happy
This course is aimed at all staff and particularly frontline. The course is about marginal gains and every little change or improvement to attitude, and service making a massive difference to your customer’s experience.
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Pre-recorded Courses
Distance learning and the opportunity to learn at home could be your preferred way to take on new skills. These pre-recorded courses are cost effective and a valuable way of delivering consistent training.
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Each session lasts around 25 to 30 minutes. Sessions are designed to give you thoughts and insight that you can put into practice without delay and use each day.
If you would like to get further insight around these topics get 20% off of a 1-2-1 coaching session with a pre-recorded purchase .
Team Course Contents
Below are more details and the course content for each of my team training courses. If you need more information or would like to make a booking, get in touch and I'll be happy to talk more about what you are looking to achieve for your team.
Do you need something more specific? Each course can be adjusted to meet organisational needs, just ask keith@yoursuccesssolutions.com
This session is about building confidence, a can do attitude and introduces simple and effective steps to the enquiry process using supporting tools.
Course content:
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How to build rapport
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Understanding and using your communication skills
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The importance of getting to know your customers
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Appointment handling – Through incoming and outbound calls
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How to carry out a Needs Analysis
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How to carry out a simple presentation
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Presenting prices
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Inviting people to buy
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Asking for referrals
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Simple follow up suggestions
Aimed at team members who are customer facing. This session aims to add consistency across the team using fundamental service skills and attitudes while building the energy and enthusiasm to deliver your core standard values.
Course content:
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What do you love about your organisation?
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Some customer stats and their importance
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What is good customer service?
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Our customers journey, mission, aims and objectives
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It’s the little things that count
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Adding value to each visit – Your knowledge is power
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Communication skills
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Telephone etiquette tips and suggestions
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Knowing your customers
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Helping with uncertainties
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Increasing customers visits and feedback
The difference between managing and leading can be an important skill to master. During this session we look at identifying the two, how to use them and how they support the energy and performance of your team
Course content:
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What is Management
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Your Leadership Style
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Motivating yourself and others
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Managing people and opportunities
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Setting and sharing goals
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Check ins, feedback, 1-2-1’s and appraisals
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Identifying Strengths, weakness and opportunities to learn
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Planning and scheduling your time
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The art and purpose of delegation
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Managing workplace disagreement
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Working as a team – The Gung Ho Attitude
This session is developed for team members at multiple levels. Looking at strategies and communication to ensure a more harmonious working environment for team and customers
Course content:
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What is conflict Internal & External
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Recognising and using Body Language
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Reading a situation and working with your team
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It’s not all what you say, so what did you hear?
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Using positive vocabulary
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Top tips for conflict management
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Making challenging phone calls
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Follow up and feedback
This course is aimed at all staff and particularly frontline. The course is about marginal gains and every little change or improvement to attitude, and service making a massive difference to your customer’s experience.
Course content:
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What do you love about your organisation?
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Some customer stats and their importance
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What is good customer service?
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Our customers journey, mission, aims and objectives
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It’s the little things that count
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Adding value to each visit – Your knowledge is power
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Communication skills
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Telephone etiquette tips and suggestions
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Knowing your customers
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Helping with uncertainties
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Increasing customers visits
This full day session is aimed at team members at all levels. Motivation can be a very personal skill set when you aim to understand what motivates and why. When you then look at how your Motivations can enhance your team and organisation the session switches to working as a team to ensure new and improved motivation and results.
Course content:
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The importance of Motivation
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Measuring and managing your state
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The importance of knowing and using your WHY
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Finding and sustaining your personal motivation through your results
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What do we mean by team?
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Looking at your strengths
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Team results and using them to understand each other
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Your teams mission
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Final actions and next steps
If you can’t find the right course then let me know. Often I can build a course specific to your needs or perhaps suggest a different way to acquire the skills you are looking to develop. Always happy to help. Call 07917 858060 or email keith@yoursuccesssolutions.com
1/2 day training Courses
Below are more details and the course content for each of my 1/2 day team training courses. Developing a Solution Focused Approach, Motivating yourself and others and Important conversations are popular sessions and will require a booking of 6-8 weeks in advance. If you need more information or would like to book please get in touch and I'll be happy to discuss options for you and your team.
A solution focused approach is described as a goal -directed collaborative approach to helping individuals solve a problem without focusing on the problem. The idea being you give energy to the solution.
Working in this way can create
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A sense of empowerment to achieve goals
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Increased optimism about the future
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Future goals to work towards
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The ability to use goal-oriented behaviours and strategies
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Increased confidence in your own abilities
During this session we will work through the tools, techniques and strategies that will enable you to solve problems and find solutions in a different and more positive way.
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Course Content - 1/2 day
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An introduction to a Solution Focused approach
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Benefits and concepts of a Solution Focused approach
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Solution Focused examples
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Creating a compelling future
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Solution Focused steps
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Solution Focused questions and techniques
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Do one thing different today and going forward
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