what clients say
We have been working with Keith for the past 8 years and he will be back with us again this October. Keith has delivered a variety of training sessions for us with the most recent one being a Customer Service training to all members of our organisation.
What I enjoy the most about working with Keith is that he really listens to why our business is asking for the training and will tailor the course to meet our specific business needs and objectives. His training style is enthusiastic, detailed, engaging and inclusive. The feedback from staff is always positive after Keith has delivered a session and at all levels of the organisation, we find that everyone benefits and has things to take away and utilise during their day-to-day role.
From a Managers perspective, Keith is fantastic at communicating both before, during and after the training. The process leading up to the course is collaborative and Keith provides detailed feedback after the course so that I know how it’s gone and what needs to happen moving forwards. Keith is extremely knowledgeable and professional trainer and I would highly recommend him to any organisation who are thinking of using his services.
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Alice Hulley Leisure Director Waterside Hotel and Leisure Club
We operate in an environment where small margins make a significant difference. We engaged Keith’s expertise to help us optimise our team output and to identify gaps or blind spots we have as a senior management team.
The motivational maps have provided a fascinating insight into our team dynamics - what makes our team hungry for success, how team members like to be recognised/rewarded and also how we can work cohesively as a team. With the professional and expert follow up support from Keith, motivation maps have now become a key factor in periodically reviewing and benchmarking our performance as an organisation.
I would highly recommend including motivational mapping as an ongoing part of any companies review process. The motivational mapping process via Keith is time efficient and easy to complete (10 minutes for the initial questionnaire) and produces accurate and concise feedback for individuals and as a team map which we found very insightful.
James Lorey Operations Director Your Personal Training
We have worked with Keith frequently over the last 9 years, and keep bringing him back due to the quality of his delivery. Keith takes the time listen to your needs as a business and adapts his courses to ensure content is relevant for the attendees, but also has an actionable impact on day to day operations.
He has an excellent manner in his course delivery that engages attendees, ensures everyone contributes and generates their own ideas. These ideas are then packaged into small take-away that can make a big difference to your customer service and sales processes.
Richard Orr Business Manager DIRECTORATE OF TECHNOLOGY, ESTATES AND FACILITIES
York Sport
I always appreciate the feedback I receive from clients after their team training, coaching or Motivational Map sessions and I love to build ongoing relationships.
If you think I can help you, contact me below and I hope you might end up on this page saying nice things!
Our recent motivational mapping with Keith was excellent, from prep work to delivering to a team of around 20 people. Great service and very informative and interesting too. Our mapping exercise resulted in our team actually making some changes at work. Keith is great to work with, very positive attitude and fun also. I would highly recommend. So, if you want to find out how your team thinks and what motivates them then this is for you.
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Janet Baldry, Business Support , RWE