This pre-recorded course is designed for those working in leisure facilities and health clubs who are required to take and make phone calls to their members and potential members.
 
Course benefits
Outbound calls -
Learn how to define what you want to get from each call
Understand how to take cold calls and make them into easier warm calls
Learn 4 things required to make any outbound call
Set in place your 7-point call strategy
 
Incoming calls -
Get to know why people call so you are in a better position to help
Get your how to guide on taking control of calls
Learn the most important questions to ask to help both you and your caller
The tools you need to book more appointments
30 minutes 1-2-1 follow up session (to be booked on completion of the course)
 
Once you purchase this course you will be emailed your login details to access. During office hours this will typically take up to 45 minutes, outside of office hours please allow up to 2 hours.
 
 
These courses are intended for purchase for individual users
For multiple users and purchase for groups and organisations please contact Keith – keith.small@yoursuccesssolutions.com 07917 858060