This pre-recorded course is designed for those working in leisure facilities and health clubs who are required to take and make phone calls to their members and potential members.

 

Course benefits

Outbound calls -

  • Learn how to define what you want to get from each call
  • Understand how to take cold calls and make them into easier warm calls
  • Learn 4 things required to make any outbound call
  • Set in place your 7-point call strategy

 

Incoming calls -

  • Get to know why people call so you are in a better position to help
  • Get your how to guide on taking control of calls
  • Learn the most important questions to ask to help both you and your caller
  • The tools you need to book more appointments
  • 30 minutes 1-2-1 follow up session (to be booked on completion of the course)

 

Once you purchase this course you will be emailed your login details to access. During office hours this will typically take up to 45 minutes, outside of office hours please allow up to 2 hours.

 

 

These courses are intended for purchase for individual users

For multiple users and purchase for groups and organisations please contact Keith – keith.small@yoursuccesssolutions.com 07917 858060

Taking and making calls

£45.00Price
  • These courses are intended for purchase for individual users

    For multiple users and purchase for groups and organisations please contact Keith – keith.small@yoursuccesssolutions.com 07917 858060

Contact

​​Tel: 07917 858060

keith@yoursuccesssolutions.com

Pembrokeshire, SA71 

© 2020 by Your Sales Solutions Ltd.